Shipping Info

How do you handle cold weather shipments?

We have shipped thousands of boxes of plants in freezing weather with very few losses. However, no refund or return will be approved for plants damaged or killed by freezing weather. Please follow these guidelines to minimize risk:

• Order between Friday afternoon and Tuesday night to prevent your box from sitting over a weekend and allowing the heat pack to expire.
• Add a heat pack to your order if your plants will travel through freezing temperatures. Add multiple packs for larger orders.
• Make sure someone can receive the package at delivery. Plants left outside in freezing weather will not survive — heat packs have limits.
• If you can’t receive the package, email us or add a note asking us to hold it for pickup at your local post office or UPS facility.
• Use express shipping in freezing conditions — it’s next-day in most locations and dramatically reduces the risk of loss.
• Plan around extreme weather events (nor’easters, polar vortexes, etc.). If you can’t wait, use express shipping and/or hold for pickup.
• Do not select UPS Ground if it’s freezing where you live (CA, NV, AZ included).

What about hot weather shipping?

We offer ground shipping to 3-day-or-less destinations when the weather is not freezing. We don’t recommend ground shipping if your plants will travel through extreme heat — please use it at your own risk.

Please allow up to 72 hours to process your order depending on when it was placed and how busy we are. Here’s what to expect by day:

Our shipping calculator provides an estimate only. Here’s what you should know:

• The calculator maxes out around $300–$400 worth of plants and cannot accurately predict shipping for large plants or heavy items (shells, wood, concrete pots, etc.).
• If additional postage is required, we will invoice you for the difference via email after your order is placed.
• We always look for the most economical option (USPS Priority Mail or UPS Ground) and never charge more than our actual shipping cost.
• In the rare case our calculator overcharges you (e.g., you order all small/mini plants), we will credit the excess as store credit.

Tillandsias ship very well and we’ve had very few problems over the years. That said, we are not responsible for lost or damaged packages after they leave our facility.

We ship to Hawaii, Guam, the US Virgin Islands, Puerto Rico, and other US territories. Please note:

• Hawaii: A phytosanitary certificate and an import permit from the Hawaii Department of Agriculture are required. All Hawaii customers must have an approved account before ordering. Contact us before placing your order to get set up.
• Guam, USVI, Puerto Rico: Requirements vary. It is your responsibility to know your territory’s import requirements. We will ship without a phytosanitary certificate at your request and risk if you confirm one is not required.

We ship internationally to most destinations. Here’s what’s required:

• $1,000 minimum order for all international shipments.
• A phytosanitary certificate is required — fee is $150.
• An import permit from your country’s Department of Agriculture may also be required depending on your location.
• We ship via Delta Cargo, United Cargo, USPS International Express, DHL, or UPS.