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📦 Shipping & Tracking
Where’s my package?
A tracking number is emailed to you automatically once your shipping label is generated — check your spam folder if you don’t see it. You can also find tracking directly in your account:
| Status | What it means |
|---|---|
| ⏳ Processing | We’ve received your order and are preparing it. |
| ✅ Completed | Your order has shipped or been fully fulfilled. |
| ⏸ On Hold | Paused — usually pending payment confirmation. |
| ❌ Cancelled | Cancelled. Contact us with any questions. |
How long until my order is delivered?
We ship most orders placed after 10:00 AM the following business day, though we do our best to get orders out same day. We prioritize plant quality over speed. Please be aware that we are very busy earlier in the week (Monday–Wednesday), and depending on order volume it can take up to 72 hours to get your order out. We appreciate your patience! Estimated transit times by region:
| Region | Carrier | Estimated Transit Time |
|---|---|---|
| CA, AZ, NV | UPS Ground | 1–2 business days (San Luis Obispo south = overnight). Do not select Ground if freezing. |
| All other U.S. states | USPS Priority | 2–4 days |
| All other U.S. states | USPS Express | 1–2 days (most major cities = 1 day) |
| Large hard goods orders (cholla, cork, shells, etc.) | UPS (auto-selected) | Up to 7 days depending on distance from San Diego |
Do you ship to Hawaii, Guam, or internationally?
Yes, we ship to Hawaii, Guam, and most international destinations! However, a phytosanitary certificate is required for these shipments. This is an official plant health certificate required by customs to ensure the plants are pest- and disease-free.
Phytosanitary certificate fees:
| Destination | Certificate Fee |
|---|---|
| Hawaii & Guam | $50 |
| International destinations | $150 |
🛒 Managing Your Order
Can I still add products to my order after I’ve paid?
Yes — email us immediately at [email protected] with the species, quantities, and sizes you’d like to add. We’ll send a separate invoice and ship everything together if possible (unless your original order has already shipped or you specify otherwise).
How do I add notes to my order?
During checkout, you’ll see an Order Notes field on the left side of the page, below your billing address (or shipping address if it differs from billing). Enter any special instructions there before placing your order.
How do I find and pay for extra shipping cost invoices?
Log into your account and click Orders. Any outstanding invoices will appear in your order list. To pay, click PAY directly from the orders list page — do this before clicking “View,” as the Pay button only appears on the main orders screen.
🌿 Plant Quality & Arrivals
My order arrived with damaged or missing items — what do I do?
We’re sorry to hear that! Please notify us within 24 hours of delivery so we can make it right. Reach out to us at [email protected] and include:
- Your order number
- A description of the issue (damaged plants, missing items, etc.)
- Photos of the damage — including the packaging if it appears to have been damaged in transit
What does “minor leaf damage” mean on sale plants?
Our sale plants labeled “minor leaf damage” are exactly what they sound like — plants that aren’t quite perfect but are still healthy, viable, and great for selling or displaying. Think of it as a cosmetic imperfection: maybe a slightly bent or marked leaf here and there, and there will likely be some broken leaves as well. They haven’t been run over by a car — they’re just not our top-grade stock! They’re an excellent value if you’re looking to stretch your budget without sacrificing plant health.
Still have questions?
We’re happy to help! Email us at [email protected] or call 760-704-8289 Mon–Fri, 7am–3pm PST.